*You can find answers to our frequently asked questions (FAQ) below! If your question is not answered below, please send us an email and be sure to include your order number for quicker assistance. Please allow up to 48 hours for a response during normal business hours. This does not include weekends or holidays.
1. I NEED A DIFFERENT SIZE. CAN I EXCHANGE MY ITEM? -All sizes and measurements have been posted on each item description. These are meant for reference, and will not always be 100% accurate. Most of our items run true to size and the fit will depend on the style of the shirt (i.e. flowy, baggy, fitted, etc.). Please understand that all items are not printed until they are ordered so we don't have extra stock to swap out for exchanges. Therefore, all sales are final. In addition, we are NOT responsible for any mistakes made by the customer during checkout. Always double check your order before confirming your payment to avoid discrepancies. -We make/print each item to order, so whenever your order is placed, we order the materials and schedule your item(s) into production. That is why there is usually a wait period in between the time your order is placed, and the time that we ship it. We work as FAST as we can, but we have a start-to-finish process for each and every product before it is shipped out. We appreciate your patience while we make your order just for you! :) By purchasing from our website, the customer agrees to these Terms & Conditions. If you have a concern regarding your order, please contact us at firstname.lastname@example.org and we will do our best to offer a solution!
2. MY ORDER ARRIVED BROKEN/DAMAGED. CAN I GET A REPLACEMENT? -We would love to provide a replacement for you, as long as all damages are reported to us via email within 48 hours of the delivery date found on your tracking number. Please be sure to include photos and your order # in your email for faster assistance. It should be noted that after 48 hours, we cannot be responsible for damaged items due to shipping. To avoid this situation, we strongly recommend to examine your items as soon as you receive them.
3. I CAN'T FIND MY SHIPPING CONFIRMATION. -If you did not receive an order/shipping confirmation, you may have typed in a different email during checkout, which is where your emails were sent. If you still cannot find your order/shipping confirmation, please send us an email with your order number and we will be happy to adjust it and resend your confirmations to you!
4. CAN YOU MAKE THIS SHIRT IN A DIFFERENT COLOR/STYLE/DESIGN? -We are happy to print our designs on other garments we offer! See a design on a tee, but you want it on a hoodie instead? No problem! Just send us an email and we will custom print it for you! However, we cannot change the color of the design, or the item it will be printed on. For example, if we offer a design on a black tee shirt, we cannot print it on a white hoodie instead of a black. The reason for this is that color changes in production do take time and interrupt a smooth production line. In addition, some designs are meant to be on certain colored items for a reason (i.e. we cannot print black ink on a black shirt or you won't see it!). Therefore, we limit the design to be the same color as offered on our site, and on the same colored clothing item.
5. DO YOU OFFER INTERNATIONAL SHIPPING? -Yes, we ship to select countries at this time. Please note that your country may require custome duty fees to receive your package. This is due to the laws for international packages in your country and is out of our control. The customer is responsible for any duty fees. Failure to pay or “refusing” the package will result in the package getting sent back to our warehouse. We do not recommend doing this as we require a reshipment fee for orders that are sent back to our warehouse for any reason. Once an item is purchased and shipped, It belongs to the customer. We do not keep finished goods on hand for exchanges, and our items are printed to order. Therefore, we cannot accept returns or exchanges. We recommend simply paying the duty fee to receive your package of goods that was already paid for, rather than lose the goods, not receive a refund of any kind, and receive an invoice for a reshipment fee.
6. MY ORDER SAYS IT WAS DELIVERED, BUT I DID NOT RECEIVE IT... -Since all items are made to order, we don't have blank materials on-hand to produce a duplicate order. Once an order has been shipped, it is USPS' responsibility to deliver it your destination. We are not responsible for packages that are lost or stolen once they have been marked as 'delivered'. USPS will ONLY mark the item delivered if it is indeed scanned and placed in your mailbox or hand-delivered to someone at the address you input during checkout. By purchasing from our website, you agree to these Terms & Policies.
7. I NEED TO CANCEL MY ORDER. -We are sorry to hear that you have changed your mind! As you know, our method of production and inventory is on demand. Therefore, we make each item to order. Putting together a schedule for production of the week is a long tedious process and can take up a lot of time, which is why we have a warning of 14 business day wait time. Not to mention, we probably already ordered your blank materials to print your order! Canceling an order halts production and causes further lost time for us to remove your order from the production line. If you decide to cancel your order, there will be a 40% restocking fee. This warning is also stated in your order confirmation. You can send an email to email@example.com to include your order # for faster assistance. By purchasing from our website, the customer agrees to these Terms & Conditions. Información para cursos:
8. ¿Tengo que tener una licencia de cosmetologia y/o de esteticista para poder tomar este curso? No, no es necesario, no existe una legislación que requiera tener una licencia de cosmetologia para poder tomar cualquier curso impartido. Mas sin embargo, para poder operar en cualquier establecimiento como salon de belleza o un estudio privado debes de seguir los lineamientos de que regula el estado. Esto depende del condado, ciudad en el que vivas, lo cual te invitamos a revisar detalladamente toda la información por tu cuenta para poder operar.
9. ¿Soy educadora en maquillaje y me gustaría utilizar los productos que utilizas en las clases, ofrecen precio especia? Claro que sí, siempre hemos apoyado a todas las personas que se dedican a la industria. Escríbenos por social media en Instagram @luxurybeautypro, puedes llamarnos al (805) 385-0004 (805) 8162371 o nos puedes visitar en 180 W. 4th St, Oxnard, Ca.93033
nos puedes visitar en 180 w 4th st, oxnard, ca 93033